FAQ
FAQ:
Q: Do you accept returns or exchanges?
Because tea is considered a food product, we’re unable to accept returns or exchanges for safety and quality reasons — even if the jar is unopened.
Q: What if my tea arrives damaged or broken?
We’re so sorry! While we take care to pack every order securely, things can sometimes happen in transit. If your tea arrives damaged — whether it’s a cracked jar, torn pouch, or something else — please email us at [your support email] within 7 days of delivery with a photo of the damage and your order number. We’ll make it right as quickly as possible.
Q: What makes your tea blends functional?
Our teas are crafted not just for taste, but for purpose. Each blend is formulated with organic, whole or cut-and-sifted teas, herbs or adaptogens chosen to support specific wellness goals. Such as better sleep, digestion, immunity, energy, inflammation, and skin health — without synthetic additives or “natural flavors.”
Q: How are Green Vitality and DECAF Green Vitality different?
In our decaf Green Vitality blend, we slightly increased moringa to help maintain the full nutrient and antioxidant profile. It’s a clean, calming option for anytime use — especially for those who are caffeine-sensitive.
Q: Are your teas safe for everyday use?
Yes — all five of our current blends are formulated for safe, daily use.
We carefully balance ingredient potency to deliver benefits without overstimulation or toxicity. For example, ashwagandha in our Sleep, Stress & Digestion blend is included at a mild daily-use dose, and black pepper in inflammation blends is kept low to avoid overwhelming spice.
Q: Why do you use whole or cut-and-sifted herbs instead of powders?
We use whole or cut-and-sifted botanicals for purity, potency, and flavor. Powders can degrade faster, affect clarity when brewed, and are often used in extracts or filler-heavy blends. Our approach keeps your tea clean, functional and beautiful in the cup.
Q: Are these teas sweetened or flavored?
Nope! All our teas are unsweetened and free of “natural flavors.” We rely on the natural aroma and synergy of whole ingredients — like cinnamon root, citrus peel, or lavender — to give our blends their flavor. You can sweeten them if you wish, but most people enjoy them as-is.